What are people saying about the Shake Guys?
What are people saying about the Shake Guys? Very often, we hear “Keep up the good work!” Many of our customers simply send us a big “Thank you!”
The Shake Guys — the cedar roofing experts — work hard to earn your business and to keep your trust. As the premier cedar roofing contractor serving Chicagoland, our mission is to provide you with the highest possible level of quality workmanship and customer service for your cedar shake needs. Our commitment to excellence shows in our customer reviews.
Our Guild Quality reviews
Guild Quality is the national leader in providing customer satisfaction surveys for the building industry. The Shake Guys get stellar marks through Guild Quality from its Chicagoland customers, ranking 100 percent in all areas measured:
- Clean and safe.
- Work done right.
- Professional and organized.
- Likely to recommend.
- Quality of materials.
- Installation of crew.
- Quality of workmanship.
To paraphrase what restoration/renovation customers told Guild Quality about the Shake Guys:
- They did the job quickly and properly.
- They did an excellent job communicating with the insurance agency and representing our needs.
- Staff members were knowledgeable, friendly, excellent to work with and addressed all questions and concerns.
- The product was excellent, and installation was completed quickly and professionally.
- Quality of workmanship was excellent.
- No areas for improvement.
- Everything — from start to finish — was “top notch.”
- All staff members demonstrated high standards for the quality of their work.
- Thanks to the Shake guys “for such excellent service.”
- The quote process was no-hassle and no-nonsense.
- Follow-up was consistent.
- Work occurred exactly as scheduled for roof, gutters and dormers.
- All work was done with excellent attention to detail.
- Performance was by far the best by a contractor in years.
- Thanks so much.
- Keep up the good work.
- Communication exceeded expectations. Staff members answered questions before client asked.
- “Everyone involved were equally exceptional.”
Our Better Business Bureau reviews
The Better Business Bureau is widely recognized as one of the nation’s top organizations for collecting feedback on businesses. If a consumer has a less-than-pleasant experience with a business, the BBB typically is where they turn to report it.
The BBB notes that its ratings represent the organization’s opinion of how a business is most likely to work with its customers. Clearly, the BBB has a great opinion of the Shake Guys, giving us an A+ in Illinois. BBB also reports that the Shake Guys have been a BBB-accredited business since May 2012 and continue to meet the organization’s standards for accreditation.
The Shake Guys has no complaints in any of the areas the BBB measures:
In addition, all six customers who have left reviews about the Shake Guys with the BBB rated their experience as “positive.” Paraphrased feedback from customers includes:
- Handled the replacement of our cedar roof with great care and professionalism.
- Made working with our insurance company simple.
- The project manager and crew respected our needs.
- The project manager was diligent, kind and professional
- Cleanup was done with great care.
- Great company to work with.
- Would highly recommend them.
- Helped us through the whole process.
- Everyone on the team was knowledgeable and hard-working.
- Would certainly use them again in the future.
- Recommend them without hesitation.
- Expected to pay full price for replacement of our cedar shake roof; the Shake Guys came to our rescue.
- Encouraged us to get the insurance adjuster out and give coverage a try; insurance company did cover us.
- Neighbors stopped by with compliments on the completed roof.
- Provided rooftop photos for client’s record and new owners.
- Were on time and professional.
- The “premium” type of cedar shake used by the Shake Guys gave the home more character.
- Couldn’t be happier with the finished product.
- Really went above and beyond in working with the insurance company and providing the best products and solutions.
- Were very efficient and left the site extremely clean each day.
- After a hail event, did “fabulous work” replacing cedar shake roof.
- Managed the entire process: permitting, updating new roof to current building codes, subcontracting gutter replacement, helping select house painter and more.
- Worked directly with insurer with copies to client.
- All materials and work thoroughly discussed before signing contract.
- First-class organization from top to bottom.
- Took detailed pictures of hail damage, convinced insurance company to cover complete replacement including gutters.
- Expedited the job to assist with home sale.
These days, social media has overshadowed most other sources when it comes to searching for information on businesses. On Facebook, the Shake Guys also shine with nearly 950 “likes.”
In 12 reviews, individuals commented that the Shake Guys are “excellent” and “great.” Of the 12 reviews, 11 rated the Shake Guys at the five-star level.
The Shake Guys: Striving for excellence every day
Across the web, people are talking about the Shake Guys. And what they’re saying reflects our commitment to respecting our clients, providing quality workmanship every single time, giving our clients the best possible customer service, removing hassles for our clients and always following up.
But we won’t let the kudos go to our heads. We’ll continue working just as hard to earn your business and your trust. For more information about our services — including cedar shake restoration/renovation in the area — or to schedule a free consultation, contact the Shake Guys today.
After some research online I decided to call The Shake Guys to get an estimate for a new roof. From the initial call with Ryan, the experience with Shake Guys was the best I've had with any other service provider. And that covers a lot of years as a homeowner and business owner! Ryan was always responsive and led/assisted with the process from estimating to job completion. Responsiveness and communications were great. The ability to explain and educate us on the various components of the process and the project was great. We were actually thinking that everything was going so well during the lead up to the actual work that something was bound to go awry. It did not. From the team that dropped off the supplies to the team that cleaned up once the job was complete all was stellar. Even the 'subs' used for gutters and skylights were top notch. Can't recommend The Shake Guys enough. Fair pricing, stellar service and craftsmanship. Make The Shake Guys decision for your roof. You'll be pleased you did.
Truly an amazing company. I will be the first to attest that companies in this industry are extremely rare to come by with such high values and moral standards. Chad made me feel comfortable, his confidence and knowledge was genuine. I would have absolutely no doubts when recommending The Shake Guys.
Excellent service, professionalism, great knowledge by experience and awesome communicator.
All our concerns were addressed on the spot and even fixed what needed intervention right away with extra mile.
This extra mile defines Chad as not only a caring professional but also a good person with helpful heart.
We highly recommend Chad’s 5 star service.
Very honest company. Chad did an assessment for us and didn’t push for unnecessary repairs. Fast turnaround communication too. We will definitely use them for future work.
The ridge cap on one side of our home blew off due to strong winds. I left a message. Ryan called back in the specified time frame and arrived on time to do the repairs. He was very knowledgeable and honest about his assessment. He replaced the ridge cap quickly, and I would definitely use Shake Guys again.
Shake Guys did a fantastic and quick installation of my entire roof. They did a great job cleaning up after completing the job. I highly recommend them.
Chad was a pleasure to work with. Our home is for sale and the Buyer's Home Inspection required that we quickly respond to a possible roof/attic situation that was raised. Chad was highly responsive and reliable, doing exactly what and when he said he would. He was also an Excellent communicator, quickly replying via text, email and phone. We also found Chad to be very knowledgeable, expert and thorough, explaining exactly what may have caused our situation and he clearly reviewed the options/actions for us to consider. He then emailed us a detailed summary of his inspection with pictures just a couple hours after our meeting that we'll be able to use to resolve this matter with our Buyer. Although no action is required right now, we certainly plan to use Chad and The Shake Guys when repairs are required, since Chad demonstrated that The Shake Guys are “the” cedar roofing experts and operate with integrity, focused on their customers’ best interests.
Great customer service. GREAT communicators. Pleasure to work with. I highly recommend them. They will have all my future business.
Chris was fantastic to work with and the entire team has been responsive and efficient through two separate repairs over a few years now. I don’t even hesitate when it comes to our roof this is the company you want to work with.
Although it turns out my new OLD home does not need a new roof, Chris was fantastic in terms of inspecting the roof and then taking time to go into the attic space after it turned out the roof's condition was just fine and not the source of ceiling leak/cracking on the second floor. Christ climbed into the attic and find out there are insulation issues happening. His honest feedback on both the roof and the attic was very appreciated. If in need of a roof in the future, I'll be getting a quote and most likely service from The Shake Guys through Chris's team.